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Customer reviews of Phil Walker Car Sales

At Phil Walker Car Sales we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Phil Walker Car Sales

Phil Walker Car Sales
5
4.7

Based on 14 customer reviews

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  • 5

    Game changer. Highly recommended.

    By Jim L on 06 June 2018 | Purchase not verified

    I recently spent several weeks trying to find the car I wanted with the right spec and at the price I could afford. I ended up scouring the country, phoning several Toyota main dealers around the UK, including London where I had spotted some potential cars. They all promised to call back- but did not. It was time wasting and very frustrating. Then I came across Phil Walker on Auto Trader. It was a game changer. He had a car for sale that had just gone onto his website which was all that I wanted and more! I immediately contacted Phil, put a holding deposit on the vehicle, and travelled some 300 miles to see him. My family said I was mad! On arrival I found Phil and his wife to be very pleasant and friendly, and the car was just what I wanted. The next time I need a car, there’s only one place I’ll be going! First class service from start to finish and highly recommended.


  • 5

    What a contradictive experience!!!

    By Graham P on 12 February 2018 | Purchase not verified

    This is my experience at Phil Walker Car Sales. Initially all looked good. I made an appointment the previous day to view a Jaguar XF which i wanted to purchase. I explained that it was approximately a 2 hour drive and that i should arrive between 12 and 1 o'clock. On the day of the viewing I arrived at 12.30, knocked on the door. I Introduced myself and was told that Phil was in the Jaguar on a test drive with another customer and that he should be back soon. I was left to wait outside on a bitterly cold wet day, did not even get offered a hot drink so I took shelter in my car. Once Phil had arrived back he eventually came over and told me he had just sold the XF to the person sat in it. I was devastated!! On the website it says "we would prefer you to make an appointment to view a vehicle, this ensures you won't clash with another customer" this clearly did not happen and "you are always guaranteed a warm friendly welcome and professional service" which I didn't receive either.

    Reply from Phil Walker Car Sales on 20/02/18

    Graham. Really sorry it worked out like it did. It's a shame you didn't leave a holding deposit which would have secured the vehicle until you arrived. I have built a reputation up over the last 50 years for only selling the very best examples, there are people watching my website all the time, sometimes a car can go within an hour of being advertised. This particular one was only on my website for a brief period, there were around a dozen or so enquiries. The gentleman who purchased turned up without a specific appointment approximately 20 minutes before you arrived. It was very embarrassing for me and I felt awkward hence I came and apologised profusely as soon as I could. As for being left out in the cold and no hot drink being offered, you chose to go and wait in your car. Any of my customers will tell you our hospitality is second to none. I have also offered to pay for your fuel costs, I don't know many dealers, franchised or none franchised that would have done this.


  • 5

    Hassle free purchasing.

    By Scott B on 23 July 2017 | Purchase not verified

    Recently purchased a Toyota Amazon from Phil Walker cars ,travelled two hours from Midlands to view car. Found the car to be exactly as described and represented in fact probably better a rare thing indeed in the motor industry. Found the whole process of dealing with Phil and Pat a pleasure, would not hesitate in recommending or dealing again with this company and after being in business myself over 35 years I understand something about integrity.


  • 5

    A genuinely good car dealer

    By Keith I on 11 February 2017 | Purchase not verified

    Phil and his wife made the car buying experience painless and stress-free. The car we bought was exactly as described and fairly priced. I would definitely buy from him again and recommend him to family and friends.


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